Microsoft Entourage is crafted for Apple Mac users and is a successor to Outlook Express 5. Entourage is both a popular email client and personal information manager that has emails, calendar, address book, notes and tasks. Entourage 2004 version came with a Project Center that allowed corporate users to create projects and organize them. The last version of Entourage 2008 offered a number of improvements such as faster navigation and customizable toolbars. It offered a whole new feature ‘My Day’ that facilitates easier organization of one’s day.

Though Microsoft Entourage had a support for Mac OS technologies it is also designed to collaborate with Microsoft Exchange Server as a client. Owing to multifarious state of the art features and functionalities Entourage has a giant user base across the map. However, there are certain errors that lead to Entourage database inaccessibility and lead to a scenario of vital data loss. One such error message is mentioned below:

“The action could not be completed. An unknown error (4362) occured.”

For Entourage 2008 users, after the encounter with the aforestated eror message all the Entourage file items such as emails, notes, attachments etc. are rendered unusable. The cause of this error is Entourage database corruption that can happen due to an attack from a virus or malicious program, dirty shutdown, application malfunction or OS incompatiblities. There are end number of reasons behind Entourage corruption and to resolve this problem Entourage Repair is must.

Solution:

The following steps need to be followed to perform Microsoft Entourage Repair:

Step1- Rebuild Entourage database and create a new Identity through the following method:

  • Quit all applications and launch Entourage while holding down the Options key. The Database Utility window appears. Select the Main Identity (that you want to rebuild), click on Rebuild database-> Continue. The message ‘Your database was sucessfully rebuilt‘ appears. Click Done. Create a new Identity.

Step2- Follow these steps to create a new Microsoft User Data (MUD) Folder:

  • Quit all applications. Move MUD folder to a new location:

HD/Users/USER_NAME/Documents

  • Start Entourage which will create a new MUD folder in the following location:

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities

  • Quit Entourage application and rename the database from the following folder:

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME

  • Copy the old database to the new MUD folder that was automatically created.

Step3- Try to repair disk permissions. Click on Finder menu, Choose Go-> Home. Open Applications folder, select Utilities folder, select your Mac HD in the left column of Disk Utility window. Click First Aid-> Repair Disk Permissions and restart computer.

Step4- If all of the above steps don’t help, create a new user account and see if that solves the problem.

If the problem still persists, seek the aid of professional third party Microsoft Entourage Repair tools such as “Stellar Phoenix Entourage Recovery”. This software supports Entourage 2008 and 2004 and is compatible with Mac OS X 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard and 10.4 Lion. This adroit tool successfully restores Entourage database items and also offers a preview in the demo version.